Frequently Asked Questions
Everything you need to know about stepping into style with Siren Shoes.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. Since our styles range from narrow to wide fits, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may incur a small restocking fee.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new heels for a special event sooner.
Are Siren Shoes made with sustainable materials?
We are committed to ethical fashion. Many of our collections feature high-quality vegan leathers and recycled packaging materials to minimize our environmental footprint.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.